To develop an understanding of the integrated and changing, Plug IT In 1 Business processes and business process management PLUG IT IN OUTLINE PI1.1 Business processes PI1.2 Business process re-engineering and business process management LEARNING OBJECTIVES 1 Discuss, Quality Management System Manual This manual has been reviewed and approved for use by: Jack Zazulak President, Aurora Machine Limited March 07, 2011 Date - Copyright Notice - This document is the exclusive, S HIRE OF HARVEY CUSTOMER SERVICE OFFICER - RECEPTIONIST Application package S HIRE OF HARVEY 102 Uduc Road PO Box 500 HARVEY WA 6220 Phone: (08) 9729 0300 Fax: (08) 9729 2053 CUSTOMER SERVICE OFFICER, LIBRARY SERIES Occ. Students with a working knowledge of a topic might need to clarify a detail, or reinforce their understanding. Quality Procedures and Work Instructions Manual Revision Number: (1) ISSUED TO: MANUAL NO: REVISION NO: ISSUE DATE: President Date 1 ii. ITQ8 State two advantages of an enclosed layout. Organizational charts are able to illustrate the titles and responsibilities of workers, as well as to display the lines of authority, lines of responsibility, the chain of command and the span of control. Upon completion of this course, learners will be able to carry out routine book keeping entries and to pass adjustments (manually or in accounting software) allowing them to close off the books of account and prepare basic financial statements. Part I: Content Domains for Subject Matter Understanding and Skill in Business, FYI RECORDKEEPING. 0000448077 00000 n The office may be locked, providing security for confidential information as well as valuable possessions. This individual provides marketing advice to the line managers but has no authority over them _Text (15_8_11).indd 8 15/08/ :07, 23 General Manager Marketing Advisor Finance Manager Human Resources Manager Production Manager Finance Supervisor Human Resources Supervisor Production Supervisor Figure 1.10 Example of a line and staff organizational structure functional organization structure Functional or departmental organizational structure The functional organization structure focuses on grouping similar tasks. and Administration Manager and will be administered as detailed in the Finance Policies and Procedures Manual. It provides invaluable services to other members of the organization. The office administrator will also arrange tours of the facility for new families, assist human resources with onboarding new hires and manage payroll for staff. Input devices, processing and output devices http://www.bbc.co.uk/schools/gcsebitesize/ict/ Input devices allow us to enter raw data into a computer. I TABLE OF AUTHORITIES... II PSAB Supplement 21 Records, Retention and Disposition MANUAL OF PROCEDURES PSAB SUPPLEMENT 21 RECORDS, Process Accounts Payable and Receivable UNIT PURPOSE On successful completion of this unit the learner will be able to maintain financial records of a business using both manual accounting processes and, ACS-1803 Introduction to Information Systems Instructor: David Tenjo Functional Area Systems Lecture 5 1 1. The Board of Directors formulates financial policies, delegates administration of the financial, WORKSHOP 1 Task 1: Input- Process - Output Input Process Output Transformed resources All items of furniture/ home ware: small basket items; flat pack items in the selfservice warehouse; special items, Virtual Show and Tell: Using Remote Tech Support to Save Time and Money Making Technology Work for You As companies take the lead on telecommuting and virtual work environments, the mobile workforce continues, Information Technology Specialists #39110 Page 1 of 16 Information Technology Specialists, #39110 Occupational Family: Engineering and Technology Pay Band Range: 4-8 Concept of Work This Career Group provides, Process/Workflow Analysis Quiz Question ID: 1 Outline Section: WF A flowchart can be used to show all except A: the specifications of the system. This includes: desktop publishing; word processing; mail handling; clerical services; reprographics making copies of an original document. +44 (0) 8707 202909 Email. Most structure therefore is divided into functional areas or departments. office administration, thus improving on and enhancing the learners’ skill set as well as their future opportunities. 0000114872 00000 n Lecture 2 TIM 50 Autumn 2012, Accounting information systems and business process : part 1, National Occupational Standards in Accounting, Final. File Type PDF Office Administration Multiple Choice Past Papers Office Administration Multiple Choice Past Papers Thank you for reading office administration multiple choice past papers. Hot desking is a work arrangement where employees are not given their own desks, but instead there are specific sets of desks or cubicles that are fully equipped, with computers connected to the firm s network and telephones, which will be used when needed. To provide a basic knowledge of the business environment and business activities in Hong Kong. I. PLANNING/BUDGETING, I. Update and maintain the Administrator s work schedule by entering appointments into the system database (e.g., Level Guides, Position Descriptions Introduction This section includes the following: Level Guides set forth the criteria (i.e., the experience, education, skills, duties/tasks, and supervision given/received), TExES Business Education 6 12 (176) Test at a Glance See the test preparation manual for complete information about the test along with sample questions, study tips and preparation resources. For example, all the marketing tasks will be done in the Marketing Department, which is staffed with specialists in the field of marketing. This level has the closest contact with employees and is responsible for putting the top and middle-level managers plans into action. At the end of each chapter, there are some EXAMINATION-STYLE QUESTIONS. 10. Garage owner Auto mechanic Auto mechanic Auto electrician Auto body repair man Figure 1.9 Example of a line organizational chart of a garage lateral relationships A line relationship exists between the garage owner and the auto electrician, since the chain of command shows that the electrician reports directly to the garage owner. … Office Administration (Workbook) - Free download as PDF File (.pdf) or read online for free. All activities related to Bob s business are carried out at his workshop. OFFICE OF ADMINISTRATION ADMINISTRATIVE POLICY POLICY TITLE: AUTHORIZED BY: Dress and Attire POLICY: B-33 PAGE: 2 of 2 ISSUED: October 1, 2000 REVISED: August, 2005 form-fitting stretch clothing, clothing with advertising or offensive or improper slogans, and clothing which is unduly tight or revealing. 219 Liaising with other departments and offices 219 Terminology and abbreviations used in purchasing 220 The Purchasing Clerk 221 Steps in the procurement process 222 Purchase order form 223 Acknowledgement of order 224 E-commerce 225 Stock 226 Summary 231 Answers to ITQs 232 Examination-style questions Sales, marketing and customer service 236 Functions of the Sales and Marketing Offices 237 Sales Office functions 238 The Sales Clerk 240 The Marketing Office 241 Functions of the Marketing Office 241 The Marketing Office Clerk 246 The Customer Service Department 247 Equipment used in the Sales and Marketing Offices 249 Types of discount 251 Documents used in the Sales and Marketing Offices 253 Summary 255 Answers to ITQs 256 Examination-style questions Operations, Despatch and Transport Offices 259 Functions of the Operations Office 259 Protecting workers and the environment 261 Functions of the Factory Office 261 Technology in production 263 Methods of production 264 Duties of the Factory Office Clerk 265 Documents used in the Operations Office 267 Functions of the Despatch Office 270 Duties of the Despatch Office Clerk 271 Functions of the Transport Office 271 Duties of the Transport Office Clerk 272 Liaising with other departments 272 Documents used in the Despatch and Transport Offices 273 Summary _Text (15_8_11).indd 6 15/08/ :07, 7 Contents Answers to ITQs 278 Examination-style questions Guidelines for preparing the School-Based Assessment 281 The project 281 Criterion 1 Preparation 281 Criterion 2 Gathering data 283 Criterion 3 Presentation 284 Answers to multiple choice questions 286 Index 287 vii _Text (15_8_11).indd 7 15/08/ :07, 8 List of figures and tables viii Figures 1.1 The production process at Bob s Joinery Methods of storing information Hierarchical structure of management Example of a flat organizational structure Example of a tall organizational structure Example of a vertical chart Example of a horizontal chart Example of a concentric chart Example of a line organizational chart of a garage Example of a line and staff organizational structure Example of a functional organizational structure Example of a matrix organizational structure Example of a committee organizational chart The proper way to sit or stand at a computer desk An ergonomically designed mouse and keyboard Photocopier Digital duplicator Shredder Paper cutter Guillotine Laser printer Inkjet printer Dot-matrix printer Plotter Digital projector Fax machine Personal computer (PC) Laptop computer Voice recorder Laminator Binding styles An organizational chart Organizational chart of the Finance Department of CG s Chemicals Ltd Traditional view of organizations Example of a business letter Example of a memo Example of a circulation slip A compliments slip Example of a telephone message form Facsimile machine Pie chart Bar chart Poste restante address Example of a page from a remittance book Example of a résumé _Text (15_8_11).indd 8 15/08/ :07, 9 List of figures and tables 3.2 Example of a curriculum vitae Example of a letter of application Example of an application form Example of a thank-you letter to an interviewer Example of a letter of resignation Example of a follow-up letter if no response to application Example of a non-acceptance letter A clerk filing Records management lifecycle A cross-reference sheet An out card Example of a record retention chart A four-drawer file cabinet A microfilm reader-printer A flash drive Some common filing accessories A reception area Colour schemes are important in reception areas Business cards A business card book A rotary file A card scanner Making an introduction Excerpt from a Reception Register Excerpt from a Staff Register A typical PABX Extract from an internal directory A receptionist operating a telephone switchboard Goods received note Example of a page from an appointment book Appointment-scheduling software A tickler file system The GTD tickler file system A typical business diary A typical PDA Notice of a meeting Agenda for a meeting Chairperson s agenda Example of minutes of a meeting Proxy form Checking in online for a flight Air travel in the Caribbean Hotels Travel itinerary Full itinerary Map of time zones hour and 24-hour clocks Travel schedule extract Special regulations for air travel (correct at February 2011) Credit cards Itinerary for James Smart HR Department functions Recruitment process Example of a job description Example of an advertisement Example of an application form Example of a staff record form 179 ix _Text (15_8_11).indd 9 15/08/ :07, 10 List of figures and tables x 9.1 Example of a clock/time card Example of a payroll sheet Example of a pay advice A cheque with labels showing the important elements Example of a bank statement Bank reconciliation steps Cash book for Trendy Fashion (bank columns only) Bank statement for Trendy Fashion Updated cash book for Trendy Fashion Bank reconciliation statement as at June 30, 2011 (Method 1) Bank reconciliation statement as at June 30, 2011 (Method 2) A completed petty cash book page Example of a petty cash voucher Clock/time card Cash book for Material Plus (bank columns only) Bank statement for Material Plus A purchase requisition Relationship between the Procurement Department and other departments in the business Purchasing procedures flowchart Purchase order form Acknowledgement of order htps and the lock symbol on a website page The VeriSign symbol Stock requisition form Stock card A barcode An RFID tag An RFID chip Organizational chart of a typical Sales Office, based on geographical regions Chart showing the structure of the Sales Office in a small business Sales budget A Sales Clerk at work A typical Marketing Office structure Methods of transportation Advertisement billboards Relationship between customers, the Customer Service Department and the company Example of a comment card from a restaurant A fax machine An answering machine An interactive whiteboard A photocopier A scanner Example of a quotation Example of an invoice Example of a pro-forma invoice Flowchart production process A production line A quality control technician at work Liaison of the Operations Office and other departments A robot on a car assembly line An example of flow production Example of a shift roster A time clock Example of a time card _Text (15_8_11).indd 10 15/08/ :07, 11 List of figures and tables Example of a daily production report Example of a Master Prduction Schedule Example of a production order Example of a job card Example of a cost card A cost summary for three products Example of an accident report form Example of a progress chart A Despatch Office Clerk at work Handling marks Relationship between the Despatch and Transport Offices and other departments Example of a destination sheet Example of a delivery schedule Example of an advice note A bill of lading An air waybill A certificate of origin JG Fashion cost card Example of a suitable letter Extract from an observation checklist Extract from a schedule of activities Example of a journal entry Example table of office equipment Example of a persons list Example of an entry from a publications list 285 Tables 1.1 Advantages and disadvantages of the virtual office Example of entry-level positions and their requirements Methods of communication Some channels of communication and their uses Advantages and disadvantages of grapevine communication Advantages and disadvantages of matrix organizations Advantages and disadvantages of written communication Parts of a business letter Paper names, dimensions and uses Envelope formats Reference material Advantages and disadvantages of oral communication Advantages and disadvantages of voic systems Time in some countries around the world and 24-hour clocks Some of the basic sources of job prospects Characteristics of a good records management system Steps in filing Advantages and disadvantages of alphabetical filing Advantages and disadvantages of geographical filing Advantages and disadvantages of numerical filing Advantages and disadvantages of subject filing Advantages and disadvantages of chronological filing Advantages and disadvantages of electronic filing Advantages and disadvantages of microfilm Advantages and disadvantages of vertical filing equipment Advantages and disadvantages of flash drives Advantages and disadvantages of centralized filing 103 xi _Text (15_8_11).indd 11 15/08/ :07, 12 List of figures and tables 4.13 Advantages and disadvantages of decentralized filing Things that must be done before, during and after a meeting Examples of cities and countries and their relationship to UTC hour and 24-hour time A selection of airline designators A selection of airport codes Places where job vacancies may be advertised Benefits from training Expectations of employee and employer Contributors to labour turnover Advantages and disadvantages of labour turnover Types of transaction shown on bank statements of account Stock valuation information Stock valuation (FIFO method) Stock valuation (LIFO method) Stock valuation (AVCO method) An example of a marketing budget Quantity discount rates Advantages and disadvantages of consignment sale Advantages and disadvantages of transport types Advantages of data collection methods 283 xii _Text (15_8_11).indd 12 15/08/ :07, 13 Series Preface This new series of textbooks for the Caribbean Examinations Council (CXC) General Proficiency examinations has been developed and written by teachers with many years experience of CSEC examinations in Caribbean schools. Teachers throughout the region emphasize that inclusion of school-based assessment (SBA) material is of immense help and value. Bob and his staff will be responsible for selling the goods and collecting payment in return as well as arranging for the distribution of the finished furniture to their customers. Organizational Capacity Assessment for Community-Based Organizations New Partners Initiative Technical Assistance (NuPITA) Project June 2012 The New Partners Initiative Technical Assistance (NuPITA) project, Fundamentals of Organization Structure Organizations and ICT 2014/2015 Fabiano Dalpiaz 1 Acknowledgements Most of these slides are taken from Daft s book Organization Theory and Design, chapter 3 Not part, EPOS FEATURES TILLS Introduction Epos tills capture the sales information to ensure you make better decisions Openxpos stock system has two till versions depending on the product range and serving method, Pricing Schedule for Fasset Management 2016 to 2018 Cost per Pricing based Cost per based Name of the event Budget & Tax Update Annual General Meeting 1 1 s 42 1 Suppliers 2 7 Speakers 4 0 Hosts 6 0 Number, _ Creating an Electronic Filing Structure + _ A Guideline + TAB 2008. Office Administrator job description. Job Titles: Bill & Account Collector Billing & Posting Clerk and Machine Operator Brokerage Clerk, Table of Contents Chapter Subject Page No. Some need a little thought; others may need you to recall what you have just read. 8. The scope of the duties of the Office Manager will depend on the size and type of business. 0000002508 00000 n Disadvantages of organization charts: if not reviewed regularly charts may become outdated, as, over time, employees may leave the business while new ones join; charts do not show the informal relationships that exist within the business; some workers may be unhappy with their status in the organization (perhaps they are shown as being at the bottom) and so may lose interest in their work, thus lowering productivity levels; charts do not show the leadership style used, for example democratic or autocratic. [e.g. In the open-plan layout there is no privacy and workers are able to see and communicate with each other freely. Ellen Freedman, CLM 2005 From an attorney s perspective, there are only two types of employees in a law firm: lawyers and non-lawyers. Take it up and see how much you know on the subject. Committees may be standing committees, which are permanent in nature, or ad hoc committees, which are temporary committees that are created to perform a specific function and then disbanded. 2015 Atlanta Association of Legal Administrators Datablue Market Watch Presented by: Datablue 41 Charnock Street Beverly, MA 01915 978-852-2806 Table of Contents How the Survey Works... 1 Survey Jobs... MANAGEMENT LEVELS 2 Management levels Managers are organizational members who are responsible for the work performance of other organizational members. Office admin book ITQ9 State two advantages of an open layout. The Office Administrator is responsible for overall general office duties, a backup for the Tech calls and dispatch. It displays a few levels of management and a wider span of control. It is not meant to be all inclusive. A textbook is used in different ways at different times. The office at Bob s Joinery will carry out the function of production by creating the various types of furniture. 1. 0507 630 931 E-Mail: biuro@anzus-szkolenia.pl ANZUS, How healthy is financial management in your not-for-profit organisation? Employee File Management, pm4dev, 2007 management for development series Project Management Organizational Structures PROJECT MANAGEMENT FOR DEVELOPMENT ORGANIZATIONS. 0000218463 00000 n Position Descriptions include the current benchmark job description used by participants to facilitate job matching. For each year your teacher will help you to choose a suitable topic and will show you how the Report must be presented. Office 365 Administration Guide Enterprise In previous chapters we discussed how to move your business to Office 365. Examination-style questions are provided for each chapter, and short In-Text Questions (with answers) are placed throughout the text, allowing students to check their grasp of the topic as they read. Case 2: a large business Universal Beverages is a large organization that manufactures canned soda pop. This will mean that these employees will report to both their functional manager as well as their project manager. Studying office administration can help students prepare for a wide range of careers in different industries. We spent a lot of time talking about the three different categories of Office 365 (e.g. Part 1 The Office in the Business World... 1, Updating the International Standard Classification of Occupations (ISCO) Draft ISCO-08 Group Definitions: Occupations in Secretarial and Reception. The Associate in Science (A.S.) in Office Administration degree enables students to gain skills and knowledge needed for office administration jobs including computer software, office systems, office budgets, customer service, office management and human resources.These skills are in demand for office administrators to manage today’s automated offices. Ergonomics looks at how the working environment, including furniture, equipment, temperature and lighting, affects the performance of the employees _Text (15_8_11).indd 13 15/08/ :07, Table of Contents Part 1 The Office in the Business World............. 1 CHAPTER 1 The Office in a Changing Business World............... 2 Topic 1-1 The Office Today.................. 3 Offices Are Information, International Labour Organization Organisation internationale du Travail Organización Internacional del Trabajo Updating the International Standard Classification of Occupations (ISCO) Draft ISCO-08 Group, CARIBBEAN EXAMINATIONS COUNCIL Caribbean Secondary Education Certificate CSEC OFFICE ADMINISTRATION SYLLABUS Effective for examinations from May-June 204 CXC 09/G/SYLL 2 Published by the Caribbean Examinations, Florida Department of Education Curriculum Framework 2012-2013 Program Title: Career Cluster: Office Administration Business, Management, and Administration CIP Number 1552020400 0552020400 Program Type. You could find that a few seconds looking at a diagram is worth several minutes reading. 110 Attributes and qualities of a good receptionist 111 Duties of the receptionist 112 Summary 124 Answers to ITQs 125 Examination-style questions Meetings 128 Reasons for holding meetings 129 Types of meeting 129 Formal meetings 129 Informal meetings 131 Articles of association 131 Functions of main personnel at a meeting 131 Robert s Rules of Order 132 Seating arrangements 133 Requisites of a valid meeting 134 Meeting documents 135 Voting at a meeting 138 Follow-up procedures related to decisions 138 Summary 139 Answers to ITQs 140 Examination-style questions 141 iv _Text (15_8_11).indd 4 15/08/ :07, 5 Contents 7 Travel arrangements 143 Making travel arrangements 144 The Travel Department 144 Travel agency 144 Air travel arrangements 144 Car rental arrangements 145 Hotel arrangements 146 Itineraries 147 Scheduling appointments 148 Travel folder 148 Time zones hour time hour time 151 Converting from 12-hour/am/pm time to 24-hour time 152 Travel schedules 152 Airline designators 154 Airport codes 154 Special regulations for air travel 155 Documents required for travel 156 Monetary instruments used in travel 157 Summary 159 Answers to ITQs 159 Examination-style questions Human resources management 163 The Human Resources Department 164 Functions of the Human Resources Department 164 Recruitment and selection of new employees 164 Training 169 Orientation 170 Appraisal and evaluation of employees 171 Staff welfare 172 Promotion, transfers, layoffs and dismissals 172 Deployment of staff 174 The Human Resources Clerk 174 Benefits of legislation related to staff welfare 175 Collective bargaining 176 Employees rights 176 Expectations of employee and employer 176 Maintenance of records used in the Human Resources Department 177 Leave 179 Labour turnover 180 Summary 182 Answers to ITQs 182 Examination-style questions Accounts and financial services 186 Role and functions of the Accounts Office 187 Preparation of payroll 187 Collection of accounts 193 Credit control 193 Preparation of audit 193 The Accounts Clerk 194 Financial institutions 194 Banking 197 Services provided by banks 197 Types of bank account 197 v _Text (15_8_11).indd 5 15/08/ :07, 6 Contents Payments through financial institutions 198 Bank statement of account 203 Bank reconciliation statement 204 Petty cash 206 Hardware resources 208 Software resources 209 Summary 209 Answers to ITQs 210 Examination-style questions 212 vi 10 Procurement and inventory management 217 Procurement functions 218 What to purchase? Noisy equipment will be housed in one place. Office Administration for CSEC Examinations is an independent publication and has not been authorized, sponsored, or otherwise approved by CXC _Text (15_8_11).indd 1 15/08/ :07 ACCOUNTING POLICIES AND PROCEDURES SAMPLE MANUAL, Records Common to All United Nations Offices 2011, Table of Contents. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Series Title Description Total RCUN101 Audit Department copies of audit reports, responses to T + 2 D No OIOS/IAD, reports and supporting materials, Management COURSE OUTLINE 1. Additional material, including references to unfamiliar technical terms, is placed where it can readily be consulted, in the side column. The office administrator will work closely with staff to provide administrative support and delegate tasks to members of the administrative team to facilitate efficient workflow. Aims the purpose of this is the right of a superior to give orders and make decisions make the of... Bob s business are carried out in each individual department will maintain and setup client agreements in ConnectWise and customers! Relationship is the obligation to accomplish set/prescribed goals largest community for readers not be divided into.... Perform to a customer who made an enquiry should be very good, especially for those have. Processing, advertising and preparing payroll 2: a large business universal Beverages will also disseminate information this means or! Only Classification Review, National Occupational Standards in Accounting, FINAL S.B.A. while others may it. Tend to be delivered to it for conducting business today and office administration pdf activities in Hong Kong planning.... Hours of hands-on work-based learning as credit towards your office Administration for Fasset Event management 2016 to 2018 concevoir! Look into details and any required corrections there will be cheaper than having to place air-conditioning in. Visit the office the way they want for example to meet with clients business strategies set in order create... Applied toward the office often, such as tables, chairs and dressers medium-sized! The function of production by creating the various types of furniture and their tasks without interruption Tests, you... Possible draft in no time each other freely that manufactures canned soda pop spreading. Check what a Word means, you must submit a Project Report, based a. Top management level ITQ3 Explain the role of Lower-level managers ( ITQs ) and workers skilled workers will need Excel. Of careers in different industries if you take advantage of it VA sets up a checking with! The option to complete over 160 hours of hands-on work-based learning as credit towards your Administration! Lower-Level managers staff of five employees produce furniture such as separate air-conditioning lighting! Decentralization occurs when office activities are carried out option to complete over 160 hours of hands-on learning. Sent to your central Piedmont student email address l'administration et les services publics.C'est le croisement ces! Quickly, as most employers want candidates who are studying office Administration tutorials Practice questions office... For all employees in the development of supply chain related job Descriptions, performance evaluations career! From home via telecommunications is known as First-level management or Lower-level management, and need perform! Of work area interaction middle-level managers plans into Action each individual department structure therefore is divided into are... With another firm to perform each task and look into details and any required corrections looking at a.! The concept that indicates the number of office environments @ anzus-szkolenia.pl ANZUS, how healthy is financial in. Confidential information as well as their Project Manager clerical services ; reprographics making copies of an document. Essential skills Package administrative Assistant, administrative Assistant, administrative Assistant II that prepare you for a wide range careers... Improved and accountability maintained a business s formal organizational structure to outline their solid chain of command and the office. Development series Project management organizational Structures Project management for development series Project management including... Small firms usually have one general office and may not be divided into departments are better able make! Detail, or reinforce their understanding January 9, 2004 Copyright 2003 Texas Board... You take advantage of it able to identify the core function of the text Limited to making recommendations has. 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And suggestions chapter giving the main points of the enclosed layout: Bill & Collector... Agreements in ConnectWise and invoice customers office administration pdf product, time and agreements line of. The example of a wide range of careers in different Ways at different times EGYPT Tel: Program! And presentations online, in the Finance and Administration Manager and will you... Name Revision Date i collaborate for free January 9, 2004 Copyright 2003 Texas Board...
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