Try the activity below, then, listen to the podcast again to hear how we used the words. Rich: To sound polite our voice goes up at different points in a question. No single person should dominate the conversation, so keep your answers to the point. When we talk about how we say something we are talking about intonation - the way our voice goes up and down. You want the discussion to be pleasant; you do not want to start a political debate. Would you mind speaking up a little? Rich: Lots of people got the right answer this week. Learn how your comment data is processed. Practice: Make a Request to your seatmate and let them response. May and Might are consider to be more polite than Can and Could. Here are some phrases from the podcast that you might use or hear in this situation: I’m afraid I didn’t hear that. Hold the line please. Individual calls the business requesting information 2. Task: Giving customer service advice to a team in a call centre. Look at these examples from the podcast: Could I possibly borrow your car tomorrow? B: Yes, please. Are you looking for a professional, native English teacher online? I’m sure all of you can improve those conversations! Rich: That sounds like a good possibility, but I’ll have to get back to you on that. Would you mind here? Would you mind (open) your suitcase please? Please hold on a second...OK, you can dial this number, and you will get the details. Rich: Today is the 5th. I guess the football phrase is **** *****. All with comprehensive Teacher Notes included. If you call a computer company, for example, your enquiry might be about software, hardware, repairs, purchases etc. When we use 'would' we often use the phrase 'would you mind ...?'. Here is the number. 2:- I'm terribly sorry Sir, you have called the wrong line, but don´t worry If you give a minute I´ll bring you the correct numer. Listen to these three sentences and try to repeat and practise the sentences in exactly the same way Jack says them. Exercise 4 for modal verbs expressing requests and permission. Explain that being polite and having good manners is something that is very important. NAME: _____ DATE: GRAMMAR WORKSHEET COULD YOU…? If you hear this phrase it means wait. (adsbygoogle = window.adsbygoogle || []).push({}); 5 easy ways to learn speaking English for beginners, Learn to Think in English - best way to speak English fluently in 4 steps. Ok, hold the line for a few moments please. In our first blog post on diplomatic / polite expressions in English – A Practical Guide to Diplomatic English in a Business Environment, we looked at several techniques for softening the message (I’m afraid, so sorry, to be honest, unfortunately, with all respect) or the tone of our language in English. What? Requesting ESL Lesson Plans. When you call or get through to an office or a call centre the quality of the line can sometimes be quite bad. How can I help you? this is the formula: Can + S + V1 + O + please (optional) You :Can you open the window please? Hello. Jack: Your task this week is to imagine that you are working in a call centre. A gapped dialogue at the hotel front desk, where Ss need to use … In this week's podcast, listen to some contract negotiations between a director of football and an agent. Activity 2: In this activity, write the correct word in each sentence. Jack: Let’s start by looking at some sentences or phrases that you can use when calling a business asking for information about a product or a service. Polite requests Please / Could you please /Would you /Can you / Would you mind. Wait there. Rich: We often use a lot more language when we are being polite. If you don't want to sound rude when speaking English, then you need to know how to make a request in a polite way.Requests in English are usually made in the form of questions Asking others to do things – making requests I'm sorry, but I’m afraid I didn’t hear that. Your enquiry is basically your question. ). Can you tell him I’ll call him later? That's . Eventually, speaking politely will become second nature to you. Could I possibly have another sandwich? We have added just two words to the sentence, but we have made it considerably more diplomatic. … (Polite request) (Correct) (Incorrect) Would you mind not smoking here? Jack: Hello. Here are a few basic tips and words to remember when speaking politely in English. Notice that indirect questions begin with a phrase ("I wonder," "Do you think," "Would you mind," etc. I can’t quite hear what you are saying. vs Give me… People do not like being told what to do, so it’s sometimes difficult to get what you want without causing frustration. But I think you can have an alternative approach to solve this problem. I was hoping that you would be able to help me.’, Rich: In the roleplay, you heard: ‘Yes, hello. Eh? ‘Could you…?’ is used as a polite way to ask for something. Take a look at these examples: Would you mind meeting a little later tomorrow? Your task is to imagine that you are a team leader in a call centre and you need to give your team some customer service training. Jack: It’s not definite but it looks like he is going to go to the Liverpool - Cardiff match. Viele übersetzte Beispielsätze mit "polite" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. The language focus is on polite requests and some of the words and phrases you need when making a formal phone call to a business. Can I go now? Jack: Remember to write all your answers in the comments section on the Premier Skills English or the review section on Apple Podcasts. If you are requesting something for yourself, all of these forms are possible. I think that phrase for this week is Soccer **** ******. Rich: Yes, I agree. Jack: However, if you’re listening on Spotify or Apple Podcasts, you could leave your answers in the review section. Grammar: In making a polite request we can use : Can. Could you possibly turn the music down a little? Team member three: What else do you want? Would you mind (put out) your cigarettes, please? 1. All of the phrases are taken from the podcast. Would you / Would you like to / Could you …? Bye. Today get six alternative phrases to make a request that are more up to date and modern. 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