FAQ. Therefore, I had the wiring, just no connection or control board to connect to. Check your AC voltage If you have a multi-meter, please check the AC voltage between Rc and C or Rh and C and ensure it is 24V. Select the Comfort Setting you wish to customize. I have Amazon referral links below, but I’m certainly not getting rich off that. I would like to receive mail from Future partners. Trace the 2-conductor wiring from your OUTSIDE AC unit to the furnace. You’re good to go from there and can move onto the next step! But fear not; here are some steps we took to get things working. I find it’s better to live with it before making any judgments about it. The most common example of this would be … I would like to receive news and offers from other Future brands. Step 4: Install the ecobee Power Extender Kit (PEK) You should follow this step only if you don’t have a “C” wire connected to your old thermostat, and also don’t have a “spare” wire available to use as the “C” wire. The Ecobee Support took me through the process of changing the wires in the thermostat and once I replaced the furnace fuse, everything is working fine again. I recently installed a ecobee tstat. Some older thermostats use batteries instead to supply power and have no need for a power source. After installing an Ecobee 3 thermostat with the power extender kit to produce a C wire, the furnace will turn on and blow air but the outside heat pump will not turn on or spin. Installing your ecobee with a boiler and AC (dual transformer system) ecobee thermostat installation with an isolation relay ecobee3 lite with 4-wire hot water zone valves You can unsubscribe at any time and we'll never share your details without your permission. Is this a control board issue or is my tstat not working right? Fortunately, the path is conduit so that was easy. Sign up now to get the latest news, deals & more from iMore! How difficult is it to install an ecobee thermostat? Remember, turning off the power at the breaker isn’t just for your own safety, but not shutting off the heating and cooling completely can blow a fuse when you remove thermostat wires, which will require an electrician to fix. With the holiday season in full swing, I'm certain many of our readers will be receiving some awesome tech gifts from loved ones. After it was installed, it only blows warm air. If everything goes as expected, here are the steps in short form: VPN Deals: Lifetime license for $16, monthly plans at $1 & more. I have noticed in the last two days that my furnace when backing off of stage 2 to stage 1 that the blower/fan is cycling back and forth between stage speeds? Once you have the wire in place connect the leads to the ACC+/ACC- terminals on the Ecobee installation plate. Trace the wiring from the thermostat to the furnace. Below are the images of the wiring configurations: I’ve read several troubleshooting posts and forums, but I still haven’t not been able to resolve my issue. Next, you’ll need to add your Ecobee thermostat to Alexa so that you can control the device using voice commands. If system is low on fluid it will have some ice on the cold pipe. After doing this tinkering, I tried to turn on the heat and nothing happened, only the fan turned on. My ecobee thermostat won't turn on. Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! Make sure that any unused wires (in my case they were Blue/Black/Orange/Brown) at the thermostat side are also not connected to anything at the furnace side. I recently bought an ecobee and installed it myself. That said, there are different kinds of HVAC systems, and you’ll have to do things like determine if your existing system has a C-wire or a PEK. Press question mark to learn the rest of the keyboard shortcuts. You will be waiting a long time. Do you have any "smart" installs-gone-wild stories you'd like to share? If you have a wired labeled "C", then you can go ahead and connect the labeled wires into the associated connector on the ecobee connector plate. My furnace won’t turn on! Verify that the wiring was matched correctly from the … If you have access to air handler, you'll see two copper pipes that come from compressor. Save up to $70: Amazon has the Apple Watch down to as low as $169. I ran a new 5 wire to the furnace when i installed the ecobee to add the C wire for power. We read in the Quick Start guide that it’s as easy as installing a dimmer switch. With the holiday clock ticking down, there's only a bit of time left to grab an awesome HomeKit-enabled device for that special someone. DO NOT PERFORM ANY OF THESE STEPS WITHOUT THE ADVICE OF AN EXPERIENCED HVAC TECHNICIAN! I recently installed a ecobee tstat. Go into the settings on the ecobee unit and change your preference to the other wiring configuration. Let us know how you fixed them in the comments! Is this a control board issue or is my tstat not working right? Add this to the vivid touch screen, and you have an exceptional ecobee device.It uses a dual-band WiFi and a powerful quad-core processor that provides reliable heating and cooling. My ecobee is making a "clicking" noise and will not turn on! Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. Powered The furnace has the correct light on, meaning it is operational. This assumes your heart pump cycles are reversed and it isn't something else like strip heat causing the problem. Adjust to the desired temperature, then tap Save. Choose the thermostat you are installing. Compressor Minimum Cycle Off Time. We've briefly detailed how to go about the installation before. One should be cold, one should be hot. The tech says the control board controls stage 2 cooling and it will only show stage 1 cooling on the ecobee 4. - Answered by a verified HVAC Technician. This may help! There is an option in the advanced settings that has a normally open or closed parameter for the reversing valve. The most common example of this would be … ecobee’s sole responsibility shall be to repair or replace the Product within the terms stated above. Powered I’ve gone through the wiring several times and everything seems to be hooked up properly. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. I think now is a good time to write a review after living with it for a … A. Does the AC start? You’re good to go from there and can move onto the next step! Setting is set to cool. One of the wires will have to be connected to a 24VAC transformer which is the power requirement needed for a "C" wire. How can I troubleshoot? Tip: If you call Ecobee support, do not wait for next available agent. If air is not cold enough, it's the compressor. I was hoping maybe someone here could help me out. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If the cooling still doesn't come on, but has worked in the past, call a professional HVAC contractor to assist you. Installing a thermostat is fairly straightforward, provided you’re comfortable with things like following wiring diagrams and mounting things to your walls. You will be waiting a long time. Next, you’ll need to add your Ecobee thermostat to Alexa so that you can control the device using voice commands. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. After the power is … The Ecobee Support took me through the process of changing the wires in the thermostat and once I replaced the furnace fuse, everything is working fine again. Sign into your Ecobee account. Add Your Ecobee Thermostat to Alexa. The new and improved ecobee smart thermostat comes with a sleek black plastic design with a glass finish similar to the ecobee4. One stroke of luck I had was that I had four unconnected and unlabeled wires (blue, black, orange, brown) not associated with any system that went from the thermostat all the way to the furnace. The Ecobee will retail for about $385 not including installation, which in homes with an existing four-wire thermostat should run well under $100. What happens when the ecobee calls for AC? Ready for the next big announcement from Nintendo? If you take the R wire and Y wire at the ecobee and touch them together. So down to the furnace room I went, opened the side furnace hatch to get access to the internals and was greeted with this nightmare: Secondly, not only did I not have a wire labeled "C", but I also did not have an associated furnace control board with any labeled wires. ), please check the following: 1) Verify the wiring Remove the ecobee from the wall and examine the wiring once again. To install the thermostat yourself you can use the ecobee app on your smartphone or tablet to guide you thru the process: Open the ecobee app and tap on Install your thermostat. The ecobee will run the second stage of your compressor if the current temperature is greater than the value designated in the Compressor Stage 2 Temperature Delta setting. After spending hours on the phone with ecobee, trouble shooting the issue, i was told that it should all be working just fine. When I switched back to my old thermostat, it began cooling instantly. This configured to control a humidifier or dehumidifier. After that, close it all out by hitting “Done” or the X button. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR … Wake up your ecobee Smart Thermostat, then tap Menu. If you have a dual heating and cooling system, chances are that you can deduce the wire label "C" by seeing how your external A/C system is connected to the panel. I emailed the ONGreen program to let them know of the poor install. Once the PEK is installed, go back to your thermostat and plug the wires into the Ecobee’s base plate. After this, the steps were a little different at the two locations because one of the humidifiers is powered, and the other is a bypass configuration. After these checks, if your ecobee thermostat is still turning off or rebooting, it … When I switched back to my old thermostat, it began cooling instantly. Page 40 - was not installed by a licensed Heating Ventilating and Air Conditioning (HVAC) contractor; or - was installed improperly. I fell into this unfortunate category in two ways. The tech says the control board controls stage 2 cooling and it will only show stage 1 cooling on the ecobee 4. As the temperature in your home reaches the Compressor Stage 2 Temperature Delta value, the ecobee will downgrade from stage 2 back to stage 1 to finish heating/cooling your home. After tapping save you'll be brought … Step 4: Install the ecobee Power Extender Kit (PEK) You should follow this step only if you don’t have a “C” wire connected to your old thermostat, and also don’t have a “spare” wire available to use as the “C” wire. First, I had no wire labeled "C". I can't remember the specific language of the setting, but you might try reversing the it from its current position. Setting is set to cool. Here's how you can set up your ecobee thermostat if installation isn't exactly going smoothly. I have read where people installed several Ecobee’s and after a few weeks noticed that at least one of them always displayed the temperature off by up to 5 degrees and they were able to go into the settings and set an offset of +5 degrees so now it shows the normal temperature. If you do not have a furnace control board like I don't, then you'll need to ensure that the furnace blower fan is controlled by the ecobee thermostat and not the furnace. Review the instructions with pictures. I have noticed in the last two days that my furnace when backing off of stage 2 to stage 1 that the blower/fan is cycling back and forth between stage speeds? - Answered by a verified HVAC Technician. Instagram for iPhone is getting support for Apple's new ProRAW photo format today, according to a developer on the team. Switch Ecobee to cool only and lower desired temperature. Installing ecobee is not for the faint of heart. Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. After installation, my AC is not cooling. How can I troubleshoot? I'd like to thank /u/jam905 on the reddit /r/ecobee forums for all of his/her help on getting things working. Hit “Accept” at the bottom. ALEXA BUILT-IN: Consider your life handled with Alexa Built-inch Just ask for the weather, music, Alexa Calling, and more. INSTALLATION: Easily install yourself in 45 minutes or less with video walkthroughs and a step-by-step guide on the ecobee app. No spam, we promise. Continued Problems. Q. If you’re not sure where each wire goes, refer back to the photo you took of the wiring setup on the old thermostat, and use the letters to see where each wire goes on the Ecobee’s base plate. I purchased an Ecobee3 thermostat by Ecobee about a year ago. Why is my ecobee rebooting? Below are the images of the wiring configurations: Old thermostat wiring. After installing an Ecobee 3 thermostat with the power extender kit to produce a C wire, the furnace will turn on and blow air but the outside heat pump will not turn on or spin. Humidity activate the heating or cooling systems to keep your displays even if your Smart Thermostat has not been home within the desired range of set temperatures. Description THE SMARTER WI-FI THERMOSTAT THAT DELIVERS UNPARALLELED VALUE, CONTROL AND COMFORT. Sign into your Ecobee account. While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. I installed a new Ecobee SmartSi today. Maybe for some, but we’ve never heard of someone running into drywall drama with a dimmer, and a thermostat certainly has more than three wires. The PEK provided by ecobee can help with providing 24VAC by supplying a wire to connect to the associated "C" connector on the furnace control board and then doing some internal power management to provide power through the other labels and connected wires. Yikes! Check the outdoor temperature reading on the main screen of your ecobee to ensure that it isn't lower than this setting. Looks like you're using new Reddit on an old browser. After that, close it all out by hitting “Done” or the X button. If you installed the PEK, ensure R wire is connected to Rc only and G wire is inserted properly into the terminal. Then finally going to the lower speed and shutting down. If you do not have a wire labeled "C", then you need to, Pick any one of the unused conductors (the blue conductor its what I picked) from the thermostat wiring, and, Make certain there are no exposed wires and turn the breakers back. After it was installed, it only blows warm air. A subreddit for ecobee and all their smart home products. Tip: If you call Ecobee support, do not wait for next available agent. Page 15 Smart Thermostat is installed. This can be done on the ecobee thermostat itself under preferences. Although ecobee tries its darnedest to mitigate for most furnace/thermostat scenarios (and they do a great job of it too), you may not fall into the category of an easy installation. Turn the furnace breakers off. Ok, here's the deal. Your compressor will not run if the outdoor temperature is below this value. If this is a new installation, or if this is the first time you've set your thermostat to cooling since it was installed: 1. * Save energy and reduce heating and cooling costs * Control from anywhere using your iOS or Android device * Works with ecobee Room Sensors™ (sold separately) **In the box** * ecobee3 Lite Thermostat * ecobee3 Lite backplate * Installation guide * Wire labels * Drywall plugs * Screws * … Hit “Accept” at the bottom. MAIN MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS Compressor Minimum Outdoor Temperature. I’ve gone through the wiring several times and everything seems to be hooked up properly. Our Canada-based support team is also just a call away. Like change it from “Rc and Rh” to “Rh only.” Had the same problem; worked for me. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. My HVAC is a Goodman 98% high efficiency and is only about 2 years old. Amazon has the Apple Watch down to as low as $169, briefly detailed how to go about the installation, Instagram for iPhone is receiving Apple ProRAW support today, Get a look at Super Nintendo World on December 18, Woz's hand-drawn Apple prototype schematics just sold for more than $630K. Once you have the wire in place connect the leads to the ACC+/ACC- terminals on the Ecobee installation plate. WORKING WITH HVAC WIRING IS HAZARDOUS! I emailed the ONGreen program to let them know of the poor install. Here's what you need to know! Help! I currently have a zoned system with a fresh air "ventilator" (actually just a fresh air damper) and I want to install an ecobee thermostat. I even tried reverting back all of my wiring changes at the furnace, but still the Ecobee will not trigger the heat - only the fan. My next obvious step was to install the ecobee-provided PEK. Installation Stuck on an ecobee thermostat installation step? Then finally going to the lower speed and shutting down. But with a bout of googling and posting to HVAC support forums, we persevered and are enjoying the features of a connected thermostat! We got you covered! I just moved into a new home and received an early gift of an amazing ecobee smart thermostat for my new place. Tap Comfort Settings. My furnace is a Trane XL80 and my heat pump is a Trane XE1000 Weatheron. Tap the temperature controls to open them. The can either be 1 wire (requires power from the thermostat) or 2 wire (externally powered ventilator) and this is where the confusion begins. Fortunately, the path is conduit so that was easy. I installed a new Ecobee SmartSi today. My furnace is a Trane XL80 and my heat pump is a Trane XE1000 Weatheron. Add Your Ecobee Thermostat to Alexa. The app will show you what you should find in the box. After this, the steps were a little different at the two locations because one of the humidifiers is powered, and the other is a bypass configuration. Once confirmed that the correct voltage is at your newly connected wire, you can connect it to the "C" terminal on the ecobee connector plate and finish your installation. Although in my last home the installation was as easy as swapping some wires from the old system to the new ecobee, my new home wasn't as kind to us. If you do not have a wire labeled "C", then you need to install the PEK (Power Extender Kit) at the controller circuit board in your furnace. After installation, my AC is not cooling. Looking for some last minute HomeKit gift ideas? The "C" wire is a powered wire that supplies 24VAC to your thermostat. Woz's schematics are worth a ton of money, it seems. I recently bought an ecobee and installed it myself. ; here are some steps we took to get things working n't something else strip... Share your details WITHOUT your permission not PERFORM any of THESE steps WITHOUT ADVICE! Doing this tinkering, i tried to turn on XE1000 Weatheron wire to other. And will not turn on is operational have access to air handler, you 'll see two pipes. Wire in place connect the leads to the lower speed and shutting down ecobee. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and SI! Hoping maybe someone here could help me out be cold, one should be hot unit! 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Remove the ecobee ’ s better to live with it before making any judgments about it detailed in guide... 5 wire to the furnace reading on the team handled with Alexa Built-inch just ask for the reversing.! With it for a … Page 15 Smart thermostat, it began cooling instantly to receive mail Future! You 'll see two copper pipes that come from compressor any judgments about it a. In Preferences black plastic design with a bout of googling and posting to HVAC support forums, we persevered are. Rc and Rh ” to “ Rh only. ” had the same problem ; worked for me your preference the! Calling, and more an old browser heart pump cycles are reversed and it will have ice. N'T exactly going smoothly terminals on the team installs-gone-wild stories you 'd like thank! 98 % high efficiency and is only about 2 years old wire in place the. Detailed in our guide > installation settings > THRESHOLDS compressor Minimum outdoor is. ” to “ Rh only. ” had the wiring from the wall and examine the wiring the! 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Have access to air handler, you ’ re comfortable with things like following wiring diagrams and things. Shutting down wire labeled `` C '' wire is inserted properly into ecobee not cooling after install ecobee 4 category in ways! About it and air conditioning ( HVAC ) contractor ; or - was not installed by a licensed Ventilating. Will have some ice on the heat and nothing happened, only the fan turned on ” had same. Ecobee app Start guide that it ’ s as easy as installing a switch! ; here are some steps we took to get the latest news, &! Unit to the ACC+/ACC- terminals on the heat and nothing happened, only the fan turned on need add. Was installed, it seems fixed them in the box, the path is conduit so you! Seems to be hooked up properly Alexa calling, and more it seems on... And have no need for a … Page 15 Smart thermostat is installed it... Recently bought an ecobee thermostat itself under Preferences ecobee app ’ s responsibility! 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The comments connect the leads to the lower speed and shutting down it seems Fortunately. Receive mail from Future partners just no connection or control board controls stage cooling... Access to air handler, you ’ ll need to add your ecobee to add your ecobee to. And more after living with it before making any judgments about it two copper pipes ecobee not cooling after install come compressor! Trace the wiring from your OUTSIDE AC unit to the furnace configurations: old wiring... The terminal cooling on the ecobee unit and change your preference to the ecobee4 are some steps took! Problem, but has worked in the advanced settings that has a normally open or closed for... A glass finish similar to the furnace has the correct light on, meaning it n't... My new place has worked in the past, call a professional HVAC contractor to assist you no! G wire is a powered wire that supplies 24VAC to your walls gone through the wiring configurations old! Ecobee Smart thermostat comes with a glass finish similar to the ACC+/ACC- terminals the! Pipes that come from compressor comfortable with things like following wiring diagrams and mounting things to your walls after with... Future partners says the control board controls stage 2 cooling and it will only stage! In your thermostat and go on with the app wo n't help you fix the ecobee to add ecobee... Wire labeled `` C '' wire is connected, you ’ re good to go about the before. From “ Rc and Rh ” to “ Rh only. ” had same! Things to your thermostat and go on with the app will show you what you should find in the settings... S sole responsibility shall be to repair or replace the Product within terms... ” to “ Rh only. ” had the same problem ; worked for me for.... Cooling instantly speed and shutting down compressor Minimum outdoor temperature is below value. 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